Question: What To Do If NBN Not Working?

How do I know if NBN is working?

If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool.

The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address..

How do I reset my NBN modem after a power outage?

Restart your modem or router Restarting it is a good way to force it to re-establish a connection. You’ll want to keep your modem off for about 30 seconds before turning it back on. It’s also worth noting that you may need to restart your modem or router after an NBN outage to get back online.

How do I reboot modem?

Here’s how to reboot a modem:Unplug the power and Ethernet cables from the modem. … Wait 2-3 minutes for the modem to fully power off. … Reconnect the power and Ethernet cables to the modem.Wait for the Internet light to turn solid, then check if the Internet is working properly.

What do the lights mean on my NBN box?

The lights on your nbn™ Connection Box tell you about the status of your connection. If you have an HFC nbn connection, the lights on your box will look like this: When it starts up, each light should flash as the nbn Connection Box connects to the nbn network. Once it’s connected, all lights should go green.

What happens if I don’t connect to NBN?

If you do not place an NBN order, your existing phone and internet services will be permanently disconnected after the disconnection date and it won’t be possible to restore your services.

How do I reboot my Telstra modem?

Restart your modem:Remove the power cable from your modem for 10 seconds, then plug it back in.Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.

Why is my NBN not working?

Solid red (or blinking) There may be a line fault or problem affecting the nbn™ connection box. Turn off power to the nbn™ connection box and contact your phone and internet provider. … If the Power and Connection Lights are solid blue, but the DSL Light is out, contact your phone and internet provider.

How do I fix my NBN?

Check that WiFi is on: If WiFI light is OFF, turn your modem’s WiFi button ON. … Reset the connection: Turn your modem and your computer off and leave them off for 60 seconds. … Connect via ethernet cable. Use an ethernet cable to connect your computer directly to your modem, then test your internet connection.

How do I reboot my NBN modem?

This is done by:Keep the wireless router powered on.Locate the RESET button at the back of the wireless router.Hold the RESET button for 10 to 15 seconds, the lights at the front should start blinking, this is when you can let go.Wait about 5 minutes for the router to boot up again and try the connection.

How do I reboot my NBN box?

To reset your nbn Connection Box:Turn off the power point that your nbn power supply is plugged into.Remove the power cable from your nbn Connection Box and wait 20 seconds.Reconnect the cable, and turn the power back on.After 1-2 minutes, you should see these lights: Power – Solid green.

How long does it take for NBN to be connected?

six weeksGetting Your Property Ready From the time you call, it can take up to six weeks for your nbn™ installation to occur. This timeframe is the same despite your choice of provider. Currently, nbn™ installation is free of charge.