Question: Does British Gas Have UK Call Centres?

Why can I not access my British Gas account?

You may not have activated your account in time Check your inbox or junk mail folder for an email that says ‘Activate your online account’ and click on the link.

You need to do this within 24 hours of receiving the email, or your access will be timed out.

You’ll need to contact a super user to reactivate your account..

How do I speak to a human at British Gas?

If you prefer to speak to a real person, you can call 0333 202 9604 Monday to Friday from 8am-8pm or Saturday from 8am-6pm. The number is the same whether you already have one of the British Gas HomeCare products and you’ve got a query or if you are considering becoming a HomeCare customer.

Does British Gas have a free phone number?

If you need extra help, let us know at You can also call us free on 0800 072 8625.

How do I get in touch with British Gas by phone?

If you would like to contact British Gas, please call the main customer service line at 0871 472 1674.

How do I get a hold of British Gas?

Call 0333 202 9532 to contact customer service. Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.

What time is British Gas open till?

Read our specific information on how you need to let us know when you’re moving home. * Lines open Monday to Friday 8am – 8pm and Saturday 8am – 6pm.

Are British Gas losing customers?

The company lost 742,000 of its 25 million household energy customers last year, although the figure is about half the losses in 2017. While the group’s profits were up 12% in 2018 to £1.39bn, its home energy unit profits fell 18% to £668m. Conn said customer numbers had remained stable in 2019 so far.

Can I claim compensation from British Gas?

How to claim a refund from British Gas. … If you think you’re still owed money or compensation, Ofgem says you should contact British Gas and raise a complaint. You can contact British Gas on 0333 202 9532 or use its online form.

How do I contact British Gas out of hours?

Check your gas appliances are switched on. If they still aren’t working, it could be dangerous. Switch all your gas appliances back off. Call the Gas Emergency Services on 0800 111 999.

Is British Gas in trouble?

British Gas’s owner, Centrica, has plunged to a loss of more than £1bn after the price cap cut the energy supplier’s earnings to all-time lows and falling gas market prices dealt a blow to the value of its North Sea business. … The business gained 78,000 customers for “energy services” such as boiler repair contracts.

What happens if British Gas missed an appointment?

Under Ofgem rules, British Gas must pay £30 compensation for each missed appointment, and another £30 for non-payment within 10 days. Suppliers and agents must also meet minimum standards of customer service under Ofgem’s Guaranteed Standards. … British Gas said it had been working with its supplier to make improvements.

Is 03332029802 A free number?

British Gas Customer Service Director Free Number 0800 107 0184. British Gas customer service director free number is 0800 107 0184. This is their director’s number and reachable 24 hours and 7 days a week. This number is to escalate your already registered complaints.

Why is British Gas losing customers?

British Gas lost almost a quarter of a million customers in the first four months of 2019, according to its owner Centrica (CNA. L). … It said most of the exodus happened in March and April, when the company raised its prices after the government loosened its cap on what energy firms can charge customers.