How Can I Speak To Hermes?

How do I contact my Hermes by phone?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand.

You’ll get the most up to date information on your parcel.

If you still need help you can speak to one of our customer service agents..

Does Hermes have a live chat?

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Request a refundBe the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

Can I speak to a human at Hermes?

Get in touch with Hermes by phone To speak to Hermes on the phone, call 0330 333 6556. … When somebody answers your call, you can get assistance with your own delivery. Another helpline is 0330 333 6556, but this one requires you to enter a 16-digit parcel reference number or 8-digit calling card number.

What do I do if Hermes Parcel not delivered?

Missed your delivery?If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.If you don’t get an email, your courier will make three attempts to deliver your parcel.More items…

What happens if my parcel goes missing?

Parcel failed to turn up? … They’re responsible for getting the package to you on time. Your contract is with them, not the courier or delivery company who shipped it. If there’s any issue with the courier, the retailer will take that up with them after you’ve contacted them.

How long does it take to get a refund from Hermes?

Refunds will take two working days to process as all refunds have to undergo a process to ensure that no collection took place. You have a maximum of 28 days from the date the order was placed to request a refund. If you have any questions on the above, please contact us prior to sending your parcel.

How can I talk to Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

How can I speak to Hermes UK?

Hermes UK Telephone Number: 0330 333 6556.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

Why is my Hermes Parcel delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.